Shipping
Shipping, start to finish
Every piece is printed after you order it and shipped from within your region. Free and tracked to any address in the United States.
01The window
Eight to ten business days, door to door
The clock starts the day you order and stops at your door. Every piece is printed to order and shipped from within your region, so it never crosses an ocean to reach you.
You order
Your piece is queued for printing the same day. The window starts here.
Printed and packed
Printed, mounted and packed for your order alone. Nothing is made in advance.
Handed to the carrier
A tracking link reaches your inbox one to two business days after handover.
At your door
A tracked carrier brings it to you, 8 to 10 business days after the day you ordered.
Total: 8 to 10 business days, counted from the day you order.
02Cost and tracking
Free, and tracked the whole way
Free Tracked Shipping
Standard shipping is free to every US address. A paid Express upgrade is offered at checkout; it shortens the carrier leg only, never the printing.
Tracking, sent to you
The link is emailed one to two business days after handover to the carrier.
If tracking has not moved
No tracking email within 10 business days of your order? Write to support@canvaspiece.com with your order number and we look into it.
03Where we ship
The United States, for now
We take orders for addresses in the United States only. Orders for other countries cannot be placed yet; this page will say so the day that changes.
United States
8 to 10 business days, free and tracked
UPS, USPS or FedEx, every state plus Puerto Rico
04After delivery
If something goes wrong
Damaged or wrong is replaced at no charge.
Photograph the piece and the box, email both with your order number, and a replacement is made and shipped. A change of mind is a return within thirty days of delivery, with a 50% restocking fee. Everything is on the returns page.
05Questions
Shipping questions, answered
How long does delivery take?
Eight to ten business days in total, counted from the day you order: your piece is printed and packed, then a tracked carrier brings it to your door.
Is shipping free?
Yes. Free Tracked Shipping applies to every US address. A paid Express upgrade is offered at checkout, and it moves the carrier leg only.
Where do orders ship from?
Every order is printed to order and shipped from within your region, so it never crosses an ocean to reach you.
Can I pay to get it faster?
An express upgrade is offered at checkout where available. It shortens the carrier leg only; printing time stays the same because nothing is made in advance.
What if my order is late?
Write to support@canvaspiece.com with your order number if it runs materially past the window above, and we look into it. An order that arrives materially later than the window is covered on the returns page.
Can I change the address or cancel?
Usually, within about 24 hours of ordering, while the piece has not entered production. Email support@canvaspiece.com straight away with your order number. Once printing starts the order cannot be cancelled, and once a piece is in transit the address cannot be changed.
Still deciding?
A person reads every message.
Write with your order number, or with a question before you order. A photograph settles most damage and sizing questions in one reply.