Shipping
Shipping, start to finish
Every piece is printed after you order it and shipped from within your region. Free, tracked, and the same window in all four markets we serve.
01The window
Eight to ten days, door to door
The clock starts the day you order and stops at your door. Every piece is printed to order and shipped from within your region, so it never crosses an ocean to reach you.
You order
Your piece is queued for printing the same day. The window starts here.
Printed and packed
Printed, mounted and packed for your order alone. Nothing is made in advance.
Handed to the carrier
A tracking link reaches your inbox one to two business days after handover.
At your door
A tracked carrier brings it to you, 8 to 10 days after the day you ordered.
Total: 8 to 10 days, counted from the day you order, in every market this store serves.
02Cost and tracking
Free, and tracked the whole way
Free Tracked Shipping
Standard shipping is free in every market. A paid express upgrade is offered at checkout where available; it shortens the carrier leg only, never the printing.
Tracking, sent to you
The link is emailed one to two business days after handover. In a busy period that can run to eight or ten business days.
If tracking has not moved
No tracking email after fourteen business days? Write to support@canvaspiece.com with your order number and we look into it.
03Where we ship
Four markets, one window
Each order is printed and shipped from within the same region it is going to. Prices and currency switch to your market at checkout.
United States
8 to 10 days
UPS, USPS or FedEx
United Kingdom
8 to 10 days
Your region's tracked carrier
Australia
8 to 10 days
Your region's tracked carrier
Canada
8 to 10 days
Canada Post or your region's tracked carrier
04After delivery
If something goes wrong
Damaged or wrong is replaced at no charge.
Photograph the piece and the box, email both with your order number, and a replacement is made and shipped. A change of mind is a return within thirty days of delivery, with a 50% restocking fee. Everything is on the returns page.
05Questions
Shipping questions, answered
How long does delivery take?
Eight to ten days in total, counted from the day you order: your piece is printed and packed, then a tracked carrier brings it to your door. The window is the same across all four markets.
Is shipping free?
Yes. Free Tracked Shipping applies in every market this store serves. A paid express upgrade is offered at checkout where available, and it moves the carrier leg only.
Where do orders ship from?
Every order is printed to order and shipped from within your region, so it never crosses an ocean to reach you.
Can I pay to get it faster?
An express upgrade is offered at checkout where available. It shortens the carrier leg only; printing time stays the same because nothing is made in advance.
What if my order is late?
Write to support@canvaspiece.com with your order number if it runs materially past the window above, and we look into it. An order that arrives materially later than the window is covered on the returns page.
Can I change the address or cancel?
Usually, within about 24 hours of ordering, while the piece has not entered production. Email support@canvaspiece.com straight away with your order number. Once printing starts the order cannot be cancelled, and once a piece is in transit the address cannot be changed.
Still deciding?
A person reads every message.
Write with your order number, or with a question before you order. A photograph settles most damage and sizing questions in one reply.