Contact
Talk to a person
Most answers are one tap away below. If you still need us, a person reads every message and replies in writing, with your order in front of them.
01Quick answers
Answer it yourself, in seconds
These six cover most of what people write in about. Each one opens the full answer.
Where is my order?
Tracking is emailed one to two business days after handover to the carrier.
Tracking, and if it stallsWhen will it arrive?
Eight to ten business days, counted from the day you order.
The window, step by stepIt arrived damaged
Send a photograph with your order number and we ship a replacement at no charge.
What we replaceI want to return it
Thirty days from delivery; a 50% restocking fee on a change of mind only.
Every fee in one tableWhich size fits my wall?
About two thirds to three quarters the width of the furniture below it.
See sizes on a wallEverything else
Materials, framing, care and ordering, answered plainly.
Read the FAQ02Send a message
Write to us, once
So it is answered the first time
- Your order numberIt is in your confirmation email. Without it we are searching by name, and names are not unique.
- A photograph, if something is wrongThe canvas and the box it came in. It turns a damage claim into a replacement without a second exchange.
- What you would like to happenA replacement, a refund, a different size, an address change. Naming the outcome skips a round trip.
03What email cannot do
Three things we will not do
Take a card number
Not by email, not by phone. Orders go through the website so payment details stay encrypted and we never handle them.
Change an order in production
Address and size can usually be changed within about 24 hours of ordering. After that the piece is printed and labelled.
Rush a piece being made
An express upgrade shortens the carrier leg only. Nothing shortens printing, because nothing is made in advance.
04Questions
Before you write
Can I speak to someone on the phone?
Call +1 567 296 9770 and leave a message if nobody picks up; we call or write back. A written reply with your order in front of us is usually more useful than a call where we cannot see it.
What is the fastest way to get an answer?
Check the quick answers above first. If you still need us, email support@canvaspiece.com with your order number, and a photograph if something is wrong.
Can I change or cancel my order?
Usually yes, within about 24 hours of placing it, while the piece has not entered production. Email straight away with your order number and what you would like changed. Once printing starts, the address and the artwork are both fixed.
Can I order over the phone?
Orders are placed on the website so payment details stay encrypted end to end. If the site is giving you trouble, write to support@canvaspiece.com and we work out what is going wrong.
Still deciding?
A person reads every message.
Write with your order number, or with a question before you order. A photograph settles most damage and sizing questions in one reply.