Refund policy

Last updated: October 4, 2026

You have 30 days from the day your order is delivered to return it. The window runs from delivery, not from the day you paid, so a longer production run never eats into it. Start every return with an email; a parcel sent back without one cannot be matched to an order.

Email First

Write to support@canvaspiece.com with your order number and the reason for the return. We reply with instructions and, if it qualifies, a return label and the address to send it to.

What A Return Costs

  • It arrived damaged, faulty or wrong: we produce and ship a replacement at no cost. In most cases you do not need to send anything back.
  • Return postage, if it qualifies: free on a full-price piece under 40 inches tall. Both conditions have to hold.
  • You changed your mind, or it does not suit the room: a restocking fee of 50% of the product price applies, because the piece was printed for you and cannot be resold. Return postage on a change of mind is yours to cover on a discounted piece or one over 40 inches tall.
  • An oversized return label, inside the contiguous United States: available for pieces over 40 inches tall for a $100 fee, deducted from the refund once the return arrives rather than charged up front.
  • A parcel is returned to us undelivered: resending it costs 20% of the product price; choosing a refund instead deducts the same 20%. An order lost or misdelivered because the address given was incorrect is not refunded or replaced.

What Can Be Returned

Standard artwork can be returned in new condition, in its original packaging, within 30 days of delivery, once you have emailed us first. Custom or personalized pieces cannot be returned for a change of mind because they are printed to your own specification, though a manufacturing fault or printing error on a custom piece is still replaced free. An item that has been used, marked or repacked differently cannot be accepted.

Damaged Or Wrong Is Replaced

Photograph the piece and the box it arrived in and email both to support@canvaspiece.com with your order number. A replacement is produced and shipped at no cost rather than refunded, so you end up with the artwork you ordered.

A small crease or a slightly slack canvas from transit is not damage. It usually presses out from the back with a warm iron on a low setting in about two minutes, because canvas is fabric. Try that first and write to us if it does not lift.

When We Cover The Cost

  • A manufacturing problem
  • The piece arrives broken or damaged
  • The wrong artwork or size was sent
  • The parcel is lost in transit with a correct address on file
  • Delivery runs materially later than the shipping window on your order

When We Cannot

  • The piece was printed correctly and you changed your mind (a return with the 50% restocking fee still applies)
  • The wrong size was chosen at checkout
  • The order is still inside the delivery window
  • The address given at checkout was incorrect
  • Tracking shows delivery to the address given

Where To Send A Return

Email us before sending anything back. We reply with the correct return address for your country once a return is approved; we do not publish a single mailing address here because the address differs by market. Send it back in its original packaging with a tracked service: an untracked parcel that goes missing cannot be refunded.

Refunds

Once a qualifying return arrives and is checked, we issue the refund within 7 business days, back to the card or account you paid with. Your bank then takes its own few days to post it.

Your Rights

These terms apply in the United States, the United Kingdom, Australia and Canada. Nothing in this policy limits a right you have under the consumer law of your country that cannot be waived.